Sikkim Game - Privacy Policy

Information We Collect

Personal Information You Provide

When you register an account on sikkimgamewin.com, we collect details you submit directly: your full name, email address, mobile number, date of birth, and residential state. During deposits or withdrawals processed through payment instruments such as PhonePe, Google Pay (GPay), BHIM UPI, or net banking, we also receive transaction reference numbers and masked account identifiers necessary to reconcile payments and prevent disputes.

Identity Verification Data

To comply with Indian age-verification and anti-money laundering obligations, we collect government-issued document details, typically a PAN card number, Aadhaar number (last four digits), or passport information, before enabling real-money gameplay. These documents are processed through a secure, third-party KYC verification partner and are never stored in plain text on our servers. Verification is typically completed within 24 hours of submission.

Information Collected Automatically

Each time you visit Sikkim Game, our systems automatically log your IP address, device type, operating system, browser version, session duration, pages viewed, and in-game activity timestamps. We use cookies and similar tracking technologies to maintain your login session, remember display preferences, and analyse traffic patterns. You may adjust cookie preferences in your browser settings; disabling essential cookies may limit platform functionality such as automatic login and game-state saving.

How We Use Your Information

Account Management and Payments

We use your registration details to create and maintain your Sikkim Game account, authenticate each login, and process financial transactions accurately. Payment data tied to instruments like PhonePe or BHIM UPI is used solely to credit winnings to the correct account and to investigate disputes or failed transactions. We do not store full UPI PINs or net-banking passwords at any point.

Legal Compliance and Fraud Prevention

We are required under Indian law to verify user identities, monitor for suspicious activity, and report transactions above prescribed thresholds to relevant financial intelligence units. Your data may be processed to satisfy obligations under the Prevention of Money Laundering Act (PMLA), Information Technology Act, 2000, and any directions issued by competent courts or regulatory authorities. Where we detect patterns consistent with fraudulent behaviour, such as multiple accounts sharing a single device or payment method, we may suspend access pending investigation.

Platform Improvement and Marketing

Anonymised and aggregated usage statistics help us identify which game formats perform well, where users experience technical difficulties, and how to optimise load times across low-bandwidth connections common in Tier-2 and Tier-3 Indian cities. With your explicit consent, we may send promotional offers by email or SMS. You can opt out at any time by clicking "Unsubscribe" in any marketing email or by contacting support. Mandatory transactional messages, such as deposit confirmations and withdrawal receipts, cannot be disabled as they are essential to the service.

Your Rights

Access, Correction, and Deletion

You have the right to request a copy of the personal data we hold about you, to correct inaccurate information, and to ask us to delete your data where it is no longer required for legal or contractual purposes. Requests are processed within 30 days of receipt. Please note that data subject to regulatory retention obligations, such as KYC records required for five years under PMLA, cannot be deleted until the statutory period expires.

Withdrawal of Consent and Objection

Where our processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing. You also have the right to object to processing carried out on the basis of our legitimate interests. To exercise any of these rights, submit a written request to our data team using the contact details in the section below, including your registered email address and the specific right you wish to exercise.

Grievance Redressal

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer to address privacy concerns. Complaints are acknowledged within 48 hours and resolved within 15 calendar days wherever possible. If you remain unsatisfied, you may escalate the matter to the appropriate adjudicating authority under the IT Act.

Contact Us

For privacy-related queries, data requests, or to reach our Grievance Officer, email us at [email protected]. We respond to all privacy enquiries within 48 hours on business days (Monday to Saturday, 10 am to 6 pm IST).